Cancelled and substitute performances

When a performance is canceled

In case of a canceled performance we will return to you the full price of the ticket, and will also be happy to help you with selecting a performance on another date. Tickets need to be returned within 14 days after the former date of the performance.

Procedure for ticket refunds in the event of a cancelled performance

When a performance is changed/substituted

The tickets you purchased remain valid for the changed/substitute performance.
Information about changed/substitute performances can be found in the overview of current changes below.

In the event that you have already seen the substitute production, and you will not attend it, we will refund you the full price of the ticket/s. Tickets need to be returned within 14 days after the former date of the performance.

Procedure for ticket refunds in the event of a performance change

Should you have any questions, feel free to contact us.

Contact

Ticket sales information

+420 224 901 448

MON–FRI: 9 am – 6 pm*
SAT–SUN: 10 am – 6 pm*

*On the day of a changed or cancelled performance, working hours are extended until 7 pm.

Information can also be found on the About tickets page.