Important information in the emergency situation: ticket refunds and other information

The National Theatre refunds your tickets for cancelled performances in the context of coronavirus actions as follows:

1. Did you purchase tickets online, through credit transfer or by an invoice?
We will refund the tickets automatically to the account from which they were bought.

2. Did you purchase tickets at a box office?
We will return the money through bank credit transfer. Please fill in the following form or send the data specified below to the email address platbynapokladne@narodni-divadlo.cz: 

• Name, surname, the number of the bank account to which we should send the respective amount, and the date and title of the cancelled performance;
• The ticket number (the 11-digit number in the upper right corner of the ticket next to the barcode);
• As regards international payments, we also need to know: the name of the account holder, the address of the account holder, IBAN and SWIFT CODE.

3. Did you pay cash on delivery or with a gift voucher?
We will refund you the money through credit transfer to your account. Please fill in the following form or send the data specified below to the email address objednavky@narodni-divadlo.cz: 

• Name, surname, the number of the bank account to which we should send the respective amount, and the date and title of the cancelled performance;
• The ticket number (the 11-digit number in the upper right corner of the ticket next to the barcode);
• As regards international payments, we also need to know: the name of the account holder, the address of the account holder, IBAN and SWIFT CODE.

4. Do you have tickets within a subscription?
The performances within a subscription will be given on alternative dates. We will contact you and we also published information in the Changes in subscription section on our website.

5. Did you purchase tickets from our authorised dealers?
Please contact the respective authorised dealer directly. 

6. Do you want your tickets not to be refunded?

List of cancelled performances (10 April–4 July).

OTHER INFORMATION

1. Sales of tickets for December 2020 and January 2021
Ticket sales for December started on 1 July, ticket sales for January will begin on 1 August at the main box office on the New Stage or online.

2. Sales of subscriptions for the 2020/21 season
The National Theatre started the sales of subscriptions on 15 June, for the new subscribers on 13 July. For further information, write to predplatne@narodni-divadlo.cz.

3. Box offices
The main box office of the National Theatre (on the New Stage) is open every weekday from 9 am to 6 pm, on weekends from 10 am to 6 pm from May 4th. Other NT box offices are currently closed.

4. Archives
The National Theatre Archives research room and library are closed and provide services by your prior inquiry via mail: j.panenkova@narodni-divadlo.cz.

INFORMATION
Mon–Sun 10 am–6 pm
email: info@narodni-divadlo.cz
phone: +420 224 901 448 

Thanks for your loyalty. We look forward to seeing you again at our theatre venues.