IMPORTANT INFORMATION IN THE EMERGENCY SITUATION: TICKET REFUNDS

03/16/2020

Pursuant to the decree of the Czech government on the state of emergency, the National Theatre has cancelled all performances till the end of season 2019/20 (exept of  5 special performances June 10th-June 14th at the National Theatre).

From May 4th, the NT main box office on the New Stage is open every weekday from 9 am to 6 pm, on weekends from 10 am to 6 pm. Other NT box offices are currently closed. We will refund your tickets for cancelled performances within 90 days as follows:

1. Did you purchase tickets online, through credit transfer or by an invoice?
We will refund the tickets automatically to the account from which they were bought.

2. Did you purchase tickets at a box office?
We will return the money through bank credit transfer. Please fill in the following form or send the data specified below to the email address platbynapokladne@narodni-divadlo.cz

  • Name, surname, the number of the bank account to which we should send the respective amount, and the date and title of the cancelled performance;
  • The ticket number (the 11-digit number in the upper right corner of the ticket next to the barcode);
  • As regards international payments, we also need to know: the name of the account holder, the address of the account holder, IBAN and SWIFT CODE.

3. Did you pay cash on delivery or with a gift voucher?
We will refund you the money through credit transfer to your account. Please fill in the following form or send the data specified below to the email address objednavky@narodni-divadlo.cz

  • Name, surname, the number of the bank account to which we should send the respective amount, and the date and title of the cancelled performance;
  • The ticket number (the 11-digit number in the upper right corner of the ticket next to the barcode);
  • As regards international payments, we also need to know: the name of the account holder, the address of the account holder, IBAN and SWIFT CODE.

4. Do you have tickets within a subscription?
The performances within a subscription will be given on alternative dates. We will contact you and we will also publish information in the Changes in subscription section on our website.

5. Did you purchase tickets from our authorised dealers?
Please contact the respective authorised dealer directly. 

6. Do you want your tickets not to be refunded?

INFORMATION: Mon – Sun 10 am – 6 pm
email:
info@narodni-divadlo.cz
phone: +420 224 901 448

Do you have tickets for canceled performances? Bring them to us till June 30, 2020 and you will get a 10% discount for the autumn performance.

Thanks for your loyalty. We look forward to seeing you again at our theatre venues.