Steps for processing refund of tickets

10/04/2020

Information

Dear spectators,

With regard to the regulations of the Government of the Czech Republic and the current epidemiological situation, we had to cancel all performances from the 12th of October, in the case of opera all performances from the 5th of October to the 14th of December 2020.

Spectators who have purchased tickets for the performance before the 20th of November 2020 and to whom we have contact information, we are automatically refunding the entrance fee. To those spectators whose performances were to be performed from the 21st of November to the 14th of December, we will start refunding the entrance fee from the 2nd of December 2020. Unfortunately, it is not possible to exchange tickets for another date due to the organization reasons with the exception of performances purchased as part of a subscription.

Entrance fee will be refunded within 90 days from the date of the performance. Unfortunately, due to the Government regulations and the development of the situation, we cannot guarantee that current performances will be performed on the dates now offered.

Thank you for your understanding.

In accordance with government regulations are all box offices of the National Theatre since 22 October closed.

A/ Would you like to support the National Theatre by exchanging the tickets for the cancelled performances for a gift voucher of the same value valid for one year? 
Please fill in the following form.

B/ Would you like to have your tickets refunded? The manner of refund depends on how you purchased the tickets: 

1. Did you pay online, through credit transfer or invoice?
We will refund you automatically by sending the money to the account from which the tickets were purchased. You do not need to contact us, we will find all the information in your order.  As of 16 November 2020, we will automatically refund your tickets within 90 days.

2. Did you purchase tickets at a box office?
Should you be interested in having your tickets refunded through credit transfer, fill in the following form or send to the email address platbynapokladne@narodni-divadlo.cz the following data:
Name, surname, number of the account to which the refund should be credited, the date of the cancelled performance and the title of the production;
The ticket number (the 11-digit number in the upper right corner of the ticket next to the barcode);
As regards international payments, we also need the name of the account holder, the address of the account holder, IBAN and  SWIFT CODE. 

3. Did you pay cash on delivery or use a gift voucher?    
We will refund your tickets through credit transfer. Please fill in the following form or send to the email address objednavky@narodni-divadlo.cz the following data:
Name, surname, number of the account to which the refund should be credited, the date of the cancelled performance and the title of the production;
The ticket number (the 11-digit number in the upper right corner of the ticket next to the barcode);
As regards international payments, we also need the name of the account holder, the address of the account holder, IBAN and SWIFT CODE. 

4. Do you have tickets within a subscription?
The performances within a subscription will be given on alternative dates. We will contact you via email. We will announce the new dates in the Changes in subscription section on our website till the end of November 2020.

5. Did you purchase tickets from our authorised dealers?
Please contact the respective authorised dealer directly.

C/  Do you want your tickers not to be refunded and thereby donate the money to the National Theatre?
Please send to the email address objednavky@narodni-divadlo.cz an affirmation with the ticket numbers, confirming that you relinquish your title to have your tickets for cancelled performances refunded. In gratitude for your support, we will reward you by granting you one of the benefits of the National Theatre Benefactors’ Club.

The refund claims will be processed and settled one by one. Please do not send your requests more than once.

INFORMATION LINE 
MON – SUN 10 am – 6 pm 
Email: info@narodni-divadlo.cz
Telephone: +420 224 901 448
 

 

 

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