Dear customer, we are sorry but your browser doesn't support all necessary features for good site view. Please switch to one of the modern browsers (Chrome, Safari, Firefox).

Ticket insurance

Dear audience,

Do you intend to visit our theatre, purchase tickets in advance, but are worried that an unexpected event or situation could thwart your plans? According to the business conditions, the National Theatre does not normally accept or exchange tickets that have already been purchased.

Ticket insurance can prevent financial loss. The insurance can be arranged for tickets purchased by credit card or bank transfer, including discounted tickets. Should you not be able to attend a performance and meet the respective contractual terms and conditions, you will get back the full price of the tickets purchased. Should you fall ill or be placed in preventative self-isolation in relation to the COVID-19 pandemic, the excess insurance is 20%. Insurance can only be bought concurrently with a ticket. It comes into force at the moment you pay the insurance and ends after the respective event has commenced. The entire insurance premium always belongs to the insurance company, regardless of the reason for or the manner of terminating the insurance policy.

The ticket insurance is provided by the ERV Evropská pojišťovna agency and can only be purchased online on our website.

The insurance covers:                                       

  • Hospitalisation, serious acute illness or injury
  • Falling will with COVID-19
  • Self-isolation
  • Bereavement
  • Complications relating to pregnancy
  • Damage to your home
  • Moving owing to a new workplace

The insurance does not cover:

  • Cancellation of a performance or its replacement by another show – the compensation is directly settled by the National Theatre
  • Acute illness or an injury that occurred prior to concluding the contract
  • Mental illness
  • Chronic disease
  • Across-the-board measures decreed by the government
  • Mandatory across-the-board-quarantine or isolation
  • Wilful misconduct

 Where and how can I get ticket insurance?

  • ERV offers the ticket insurance through our website while purchasing your tickets (online only)
  • The insurance service in the chart is possible to link to the entire purchase
  • The price of insurance depends on the price of individual tickets (see below)
  • We recommend you carefully peruse all papers that must be agreed before completing your purchase

How and when to contact the insurance company in the case I have to cancel my theatre visit?

  • Contact ERV Evropská pojišťovna immediately when having the feeling that you will not be able to attend a theatre performance for serious reasons. Please report your claim online on ERV Evropská pojišťovna’s website here:

How much does ticket insurance cost?

The insurance rate depends on the ticket price.

In COVID-19 cases the deductible is 20 %

Ticket price

Insurance premium

1 - 500 CZK

39 CZK

501 - 1 000 CZK

69 CZK

1 001 - 2 000 CZK

99 CZK

2 001 - 3 500 CZK

219 CZK

3 501 - 5 000 CZK

349 CZK

5 001 - 10 000 CZK

690 CZK

10 001 - 18 000 CZK

990 CZK

18 001 - 25 000 CZK

1 190 CZK

25 001 - 35 000 CZK

1 990 CZK

35 001 - 50 000 CZK

2 990 CZK

More information about the terms and conditions of ticket insurance

Ticket Insurance information document
Pre-contractual Information

ERV Evropská pojišťovna, a. s.
T: +420 221 860 860