Frequently asked questions
Ticket purchase and reservation
When does the advance ticket sale start?
What does BOOKING NOT STARTED YET in the programme mean even though the whole month tickets are on sale?
What if there is SUBSCRIPTION in the programme instead of ON SALE?
Can I pay by credit card at the box office even though I chose the in cash payment type?
Can I pay for the tickets by Flexipass or by any other benefit bills?
How do gift vouchers work and what is their validity?
Where can I get the gift voucher?
What can I do if I cannot attend the performance and the tickets are already purchased?
Is it possible to prolong or retrieve reservation after it has been expired?
How long does it take to process a payment by bank transfer?
What can I do if I made the payment for my tickets after reservation’s validity due?
How long does the delivery by mail take?
I entered a wrong address in my order. Can you do anything about it?
In what way are the tickets sent?