Frequently asked questions

Ticket purchase and reservation

When does the advance ticket sale start?
What does BOOKING NOT STARTED YET in the programme mean even though the whole month tickets are on sale?
What if there is SUBSCRIPTION in the programme instead of ON SALE?
Can I pay by credit card at the box office even though I chose the in cash payment type?
Can I pay for the tickets by Flexipass or by any other benefit bills?
How do gift vouchers work and what is their validity?
Where can I get the gift voucher?
What can I do if I cannot attend the performance and the tickets are already purchased?
Is it possible to prolong or retrieve reservation after it has been expired?
How long does it take to process a payment by bank transfer?
What can I do if I made the payment for my tickets after reservation’s validity due?
How long does the delivery by mail take?
I entered a wrong address in my order. Can you do anything about it?
In what way are the tickets sent?

Online payment

What can I do if the link for printing out the eTickets does not work (for example, PAGE NOT FOUND is on the link instead)?
What should I do if the password does not work?
What should I do if I cannot log in?
I did not managed to pay for the tickets online but my selected seats are no longer available. Can I buy them again?
What does Materpass payment mean?

Group orders

I need to buy a large amount of tickets (for a group, a company etc.). Who should I contact?

Attending a Theatre Performance

What kind of dress is suitable for attending the theatre?
When do the doors open prior the show?
May I attend the performances with children? What age is appropriate?
Where do I park? How much does the parking cost? Can I also make parking reservations?
Can I get an artist’s signature or a contact for him/her? Can I leave them flowers?

Other

What is to be done when the performance is cancelled?

Contact us

Ticket sales information

Monday–Sunday 10–18