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Frequently Asked Questions


Ticket purchase and reservation

When does the advance ticket sale start?

When does the advance ticket sale start?
We sell tickets for Drama, Ballet, Laterna magika and Opera productions at the New Stage five months in advance. Tickets for the opera productions at the National Theatre, Estates Theatre and Karlin Music Theatre go on sale 10 months in advance. Ticket sales always start on the first day of each month (the only exception is January, when the ticket sale starts on the 2nd January) at 9am both at the National Theatre box offices and online on the official website of the National Theatre. You can also buy the tickets via Colosseum Ticket, Bohemia Ticket and TicketPortal sales network. Current information is always posted on the official website.

Example:
· Tickets for the January productions regarding Drama, Ballet, Laterna magika and Opera productions at the New Stage can be purchased from the 1st September previous year.
· Tickets for the January productions regarding the opera productions except from the New Stage can be purchased from the 1st April previous year.

What does BOOKING NOT STARTED YET in the programme mean even though the whole month tickets are on sale?

What does BOOKING NOT STARTED YET in the programme mean even though the whole month tickets are on sale?
Sales commencement date may be postponed for some operational or contractual reasons and it also may not be known when the sale in such cases would start. However, for most of our performances we offer including your e-mail address to our registration list. This means that before the start of the selling we would send you an e-mail with information about the date of the commencement of sale. If you are interested in this service, contact us on objednavky@narodni-divadlo.cz.

What if there is SUBSCRIPTION in the programme instead of ON SALE?

What if there is SUBSCRIPTION in the programme instead of ON SALE?
This means that at the moment it is possible to buy the performance only within the packages of Christmas or annual subscription. Free remaining seats will be back on sale either during the selling of the subscription or after completion of the subscription.

Can I pay by credit card at the box office even though I chose the in cash payment type?

Can I pay by credit card at the box office even though I chose the in cash payment type?
Yes, all of our box offices accept credit cards. However, if you prefer to collect your reserved tickets at the Colosseum Ticket box offices, some of these offices do not accept credit cards.

Can I pay for the tickets by Flexipass or by any other benefit bills?

Can I pay for the tickets by Flexipass or by any other benefit bills?
No, tickets can be currently paid only in cash, by card or with a National Theatre gift voucher.

How do gift vouchers work and what is their validity?

How do gift vouchers work and what is their validity?
We offer gift vouchers in the value of 300CZK, 600CZK, 1000CZK and 1500CZK. Voucher validity is one year from its purchase. It can be applied on all productions and merchandise that we offer at the box offices of the National Theatre. No discount can be applied during the gift voucher purchase. On the contrary, you can apply the gift voucher on discounted tickets. The gift voucher can be used at all of the box offices of the National Theatre. It can be used as a means of payment on all the tickets that are on sale during the time of purchase (also for performances of the opera that are on sale 10 months ahead).

Where can I get the gift voucher?

Where can I get the gift voucher?
You can either buy the gift voucher at our box offices (without any previous appointment),  have it sent by mail (payment on delivery or by bank transfer). In case of post transmission you need to contact the Sales Department of the National Theatre (objednavky@narodni-divadlo.cz).

What can I do if I cannot attend the performance and the tickets are already purchased?

What can I do if I cannot attend the performance and the tickets are already purchased?
For safety reasons it is not possible to return nor exchange already purchased tickets. We therefore encourage all the spectators to think twice about the chosen term before the purchase itself. Especially if purchased tickets are included in a business or a tourist trip, we recommend you to contact the insurance company and find out cancellation insurance conditions of participation in the show. If you are unsure about the suitability of the term while purchasing the tickets as a gift, we recommend purchasing gift vouchers.

Is it possible to prolong or retrieve reservation after it has been expired?

Is it possible to prolong or retrieve reservation after it has been expired?
It is not possible. Once the reservation is no longer valid, the tickets are automatically back on sale. Sales terms may not restrict the possibility of additional candidates for outright purchase or a standard ticket reservations.

For how long is the reservation valid?

For how long is the reservation valid?
Each ticket reservation is valid for three days.

How long does it take to process a payment by bank transfer?

How long does it take to process a payment by bank transfer?
The deadline for payment process is five days from its delivery at our bank account. In real terms, however, most payments are processed within three days, depending on the bank. For example, if you make a payment order on Thursday, your order will be registered as paid rarely before Monday.

What can I do if I made the payment for my tickets after reservation’s validity due?

What can I do if I made the payment for my tickets after reservation’s validity due?
In case you are late with your payment for one day, we are very likely to process it without any cancellation. In case of a later payment, your reservation may no longer be valid. Therefore, it is necessary in such cases to contact by e-mail or by telephone the Information of the National Theatre  (info@narodni-divadlo.cz, 224 901 448, po–ne 10:00–18:00).

How long does the delivery by mail take?

How long does the delivery by mail take?
The deliveries are handled by domestic postal services usually the following working day right after receiving your payment. Deliveries that are to be paid on delivery are handled usually the following working day right after receiving your order.

I entered a wrong address in my order. Can you do anything about it?

I entered a wrong address in my order. Can you do anything about it?
In such cases it is necessary to contact the Sales Department (+420 224 901 319 (MON-FRI 9am-5pm) or via e-mail objednavky@narodni-divadlo.cz. During the weekend we kindly ask you to contact the information line (info@narodni-divadlo.cz, 224 901 448, po–ne 10:00–18:00).. If the tickets haven’t been sent yet, it is possible to change to address.

In what way are the tickets sent?

In what way are the tickets sent?
The deliveries are handled by domestic postal services. We send everything by a registered Czech post.

 


Online payment

What can I do if the link for printing out the eTickets does not work (for example, PAGE NOT FOUND is on the link instead)?

What can I do if the link for printing out the eTickets does not work (for example, PAGE NOT FOUND is on the link instead)?
eTickets are always stored in the customer’s account. You can log in to your account on the National Theatre website. You need to enter your e-mail address that was specified while your purchase and the password that is automatically sent by a generated e-mail. In section MY ORDERS, there is possible to Print eTicket.  

What should I do if the password does not work?

What should I do if the password does not work?
The password is automatically generated and for safety reasons it is necessary to have it changed within three days. In section Edit data you can do so. To request a new password, go to the login screen and below the login boxes you'll see a link to RESET PASSWORD.

What should I do if I cannot log in?

What should I do if I cannot log in?
If you are sure, you are using the correct e-mail attached to your account and the password, request resetting your password. To request a new password, go to the login screen and below the login boxes you'll see a link to RESET PASSWORD. Problems may also be caused by your not updated internet browser. In case of further problems please send your emails to (info@narodni-divadlo.cz, 224 901 448, MON–SUN 10am- 6pm) or technical support (info@colosseumticket.cz, 277 012 677, MON–SUN 8am- 4:30pm).

I did not managed to pay for the tickets online but my selected seats are no longer available. Can I buy them again?

I did not managed to pay for the tickets online but my selected seats are no longer available. Can I buy them again?
After 60 minutes of unsuccessful payment, the seats are automatically back on sale. If you do not want to wait that long, contact us: (info@narodni-divadlo.cz, 224 901 448, MON–SUN 10am–6pm).

What does Materpass payment mean?

What does Materpass payment mean?
To use this payment method, it is necessary to have Masterpass application installed. It is an equivalent to credit card payments online.

 


Group orders

I need to buy a large amount of tickets (for a group, a company etc.). Who should I contact?

I need to buy a large amount of tickets (for a group, a company etc.). Who should I contact?
We will be happy to help you with selecting a suitable performance. Feel free to contact us: +420 224 901 319 (MON-FRI 9am-5pm) or via e-mail objednavky@narodni-divadlo.cz. In case you have already chosen a performance and you already have a reservation number, just fill in our order form: http://www.narodni-divadlo.cz/en/tickets/bulk-orders

 


Attending a Theatre Performance

What kind of dress is suitable for attending the theatre?

What kind of dress is suitable for attending the theatre?
Dress codes are only required for special events.By their appearance, the visitors indicate that they are aware of the festive occasion they are experiencing at the theatre. Persons in markedly soiled clothes and persons whose behaviour may compromise the safety of the other visitors are not allowed to enter the respective premises, or can be ejected from them.

When do the doors open prior the show?

When do the doors open prior the show?
The National Theatre, the Estates Theatre and the Karlin Music Theatre are open 45 minutes prior the performance. The evening box offices are open at the same time. The main box office at the New Stage on play days is open until the beginning of the show. The New Stage auditorium is open 30 minutes prior the performance.

May I attend the performances with children? What age is appropriate?

May I attend the performances with children? What age is appropriate?
There is no age limit. The recommended age for each children production can be found on the website of the National Theatre. Children under the age of five do not have to have their own ticket. Instead, they can sit on their parent’s lap. Boxes and aisle seats are treated as the most appropriate places where to sit with children. These places, in case of a sudden departure from the auditorium, allow possible exit without disturbing other spectators.

Where do I park? How much does the parking cost? Can I also make parking reservations?

Where do I park? How much does the parking cost? Can I also make parking reservations?
While visiting the National Theatre and the New Stage you are welcome to use the underground National Theatre car park (driveway from Ostrovní Street). Parking costs 50CZK/h. Unfortunately, there is no car park nearby the Estates Theatre. You can either use the National Theatre car park or a secure car park at the Kotva shopping mall (Revoluční 1/655, Praha 1) and Paladium (Na Poříčí 1079/3a, Praha 1). While visiting Karlin Music Theatre you can park in the ÚAN Florenc area. For the theatre spectators the parking is  from 6.30 pm up to 11 pm for a discounted price 10CZK/h.

Can I get an artist’s signature or a contact for him/her? Can I leave them flowers?

Can I get an artist’s signature or a contact for him/her? Can I leave them flowers?
The National Theatre does not provide signatures of artists or contacts to them. You can leave flowers for artists performing in the show before its beginning at the theatre stuff.

 


Others

What is to be done when the performance is cancelled?

What is to be done when the performance is cancelled?
If there is no substitute performance, you will be refunded the full price. If you purchased your tickets by online card payment or cash on delivery, the amount will be automatically returned back to your account within 14 days. If you purchased your tickets personally at the box, we will refund the amount at one of our box offices upon presenting the valid ticket. In case of a substitute performance, the tickets remain valid for the substitute performance. Current information is always posted on the official National Theatre website.